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Booking Policy

At Skydive Thailand, we aim to provide a seamless and safe skydiving experience. Please review our booking policies to understand your rights and responsibilities when making a reservation.

Booking Confirmation

  • A booking is confirmed only upon receipt of full deposit payment.
  • You will receive an email confirmation detailing your scheduled date and time.
  • It is your responsibility to verify the accuracy of your booking details upon receipt.

Insurance

  • Our service fees do not include personal accident, travel, or medical insurance.
  • We strongly recommend obtaining comprehensive insurance coverage for cancellations, medical expenses, personal belongings, and public liability.
  • While we provide storage lockers and have security measures in place, we are not liable for loss, theft, or damage to personal items.

Cancellation and Refund Policy

  • You may reschedule your booking (subject to availability) up to 24 hours before your scheduled jump.
  • Failure to appear at the scheduled time will result in forfeiture of your deposit and reservation.
  • Bookings can be transferred to another individual at no additional cost, provided all participants meet our physical and medical requirements.
  • In the event of cancellations due to weather or unforeseen operational issues:
    • If you have not been picked up, we may contact you to reschedule.
    • If you have arrived at the dropzone and paid the balance, we will refund the balance and assist in rescheduling or transferring your booking.
    • If rescheduling or transferring is not feasible, a full refund will be issued.
  • Refunds are processed using the original payment method.
  • Video packages are refundable only in cases of technical failure (e.g., camera malfunction).
  • Please note: No refunds are provided under any circumstances unless we are unable to deliver the skydive.
  • This refund policy applies exclusively to bookings made directly with Skydive Thailand. For third-party bookings, please consult the respective agent's policies.

Safety and Conduct

  • Participants must adhere to our safety guidelines and dress code.
  • We reserve the right to refuse service to individuals who do not comply with our safety standards or who disrupt the experience of others.
  • In such cases, no refunds or compensation will be provided.

Changes by Skydive Thailand

We strive to maintain our scheduled operations but reserve the right to alter or cancel jumps due to factors beyond our control, such as adverse weather conditions, equipment issues, or other unforeseen circumstances.

In such events, we will communicate changes promptly and offer rescheduling or refunds as appropriate.

By proceeding with your booking, you acknowledge and accept these terms and conditions.